1. Introduction

CycleMaster Canada ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, postal address, and payment information when you book a service, make a purchase, or contact us.
• Service Information: Details about your bicycle, service history, and preferences to provide better service.
• Technical Information: IP address, browser type, operating system, pages visited, and time spent on our website.
• Communications: Records of your interactions with us via email, phone, or in person.

3. How We Use Your Information

We use your information for the following purposes:

• To provide and improve our bicycle repair and maintenance services
• To process payments and maintain records
• To communicate with you about appointments, services, and promotions
• To respond to your inquiries and provide customer support
• To personalize your experience and improve our website
• To comply with legal obligations

4. Disclosure of Your Information

We may share your information with:

• Service Providers: Third parties who help us operate our business, such as payment processors, cloud storage providers, and marketing services.
• Legal Requirements: When required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

We will not sell or rent your personal information to third parties for marketing purposes without your explicit consent.

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience. You can set your browser to refuse cookies or alert you when cookies are being sent. However, some parts of our website may not function properly if you disable cookies.

7. Your Rights

Under Canadian privacy laws, you have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information (subject to legal requirements)
• Withdraw consent for future use of your information
• File a complaint with the Privacy Commissioner of Canada

To exercise these rights, please contact us using the information provided below.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the revised policy on our website with the last updated date.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

CycleMaster Canada
123 Maple Ave
Toronto, ON M5V 2K4
Email: [email protected]
Phone: +1 (416) 555-3232